Client Portal

The fortunegreen client portal is where you manage your billing and see your support tickets in one place. There’s no account to register and no password to remember. You sign in with a code we email you.

Portal address: www.fortunegreen.com.au/portal/

You can also get there from Client login at the top of any page on our website.

Signing in

1. Go to www.fortunegreen.com.au/portal/.
2. Enter your email address.
3. We’ll email you a one-time code. Enter it on the sign-in screen.
4. You’re in. Your email address is shown at the top of the portal so you know which account you’re viewing.

Use the email address you use with us. This is the address we send your invoices to, or the one you normally email us from. The portal finds your billing and tickets by that address. If you sign in with a different one, your details won’t show.

Didn’t get a code? Check your spam or junk folder and wait a minute or two. Codes expire after a short time, so if yours has expired, request a new one.

Billing: update your card, download invoices, see your plan

1. In the portal, click Manage billing.
2. You’ll be taken to Stripe’s secure billing page, where you can:
   • update your credit card
   • download past invoices and receipts
   • see your current plan and next payment date
   • update your billing email and details
3. When you’re done, use the link on that page to return to the portal.

Card changes apply from your next payment.

“We couldn’t find a billing account for this email address”: you’re probably signed in with a different email from the one we invoice. Sign out, then sign in with your billing email. If you’re not sure which one that is, get in touch and we’ll link it up for you.

Support tickets

Under Your support tickets you’ll see every request you’ve sent us, newest first. Each one shows:

• Status:
  • Open: we’re working on it.
  • Waiting on you: we’ve replied and need something from you.
  • Closed: it’s done.
• Ticket number: handy if you need to refer to it.
• Last updated: when the ticket last changed.

Click a ticket to read the full conversation.

Sending a new request or replying

• New request: click New support request in the portal, or email support@fortunegreen.com.au.
• Reply to a ticket: reply to any email we’ve sent you about it. Your reply is added to the same ticket automatically.

Replies are made by email rather than inside the portal. That way you can respond from your phone or inbox without signing in.

No tickets showing? Check that you’re signed in with the email address you use to contact us. If you’ve emailed from more than one address, sign out and sign in with the other one.

Signing out

Click Sign out at the bottom of the portal. On a shared computer, always sign out when you’re finished.

Security and privacy

• No passwords: there’s no password to steal or reuse. Each sign-in uses a fresh code sent to your email.
• Card details: payments and cards are handled entirely by Stripe, a PCI-DSS Level 1 certified payment provider. fortunegreen never sees or stores your full card number.
• Who sees your details: only you can see your tickets and billing. Other clients can’t.

Used the old portal?

The old WordPress client login, registration and subscription pages have been retired. Those links now redirect to the new portal. Your billing history and plan carried over, so just sign in with your email as above. You don’t need to register again.

Need a hand? Email support@fortunegreen.com.au or call 0424 140 110.