Client Portal
Using the Fortunegreen Client Portal
Overview
The fortunegreen Client Portal lets you manage your account online — update your credit card details, change your billing email, and log or review support tickets — without contacting us by phone or email.
Portal URL: https://www.fortunegreen.com.au/client-portal/
Who needs to do what
- First-time users: register an account in the client portal before logging in.
- Returning users: log in with your existing credentials.
Update your credit card or billing email
- Go to and log in.
- Select Subscriptions.
- Choose the subscription you want to update.
- Enter your new credit card details and/or email address.
- Click Save.
Changes apply to your next billing cycle.
Submit or review a support ticket
- Submit a ticket: log in to the client portal and use the Support section. You can also email .
- Review past tickets: click Support in the portal to view ticket history, check status, and add replies.
Security and privacy
- Payment details are protected with bank-level encryption.
- fortunegreen does not store complete credit card numbers.
- All transactions are processed through secure, PCI-compliant payment processors.